You're in the middle of a casual discussion with your spouse and he or she brings up an "ugly incident" that took place at yesterday's neighborhood block party. You've got to do something different or your company isn't going to hit its annual goals. You're in a meeting with four coworkers and you're trying to pick a new marketing strategy. She thinks you're not ready you think you are. For example, you're talking with your boss about a possible promotion. Now, what makes one of your conversations crucial as opposed to plain vanilla? First, opinions vary. They're the day-to-day conversations that affect your life. The crucial conversations we're referring to in the title of this book are interactions that happen to everyone. Although it's true that such discussions have a wide-sweeping and lasting impact, they're not the kind we have in mind. When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future of the world. Order This Book! Secure Order Guarantee Item No: 9780071771320Įxcerpt from Crucial Conversations: Tools for Talking When Stakes Are High Chapter One: What's a Crucial Conversation? And Who Cares? The void created by the failure to communicate is soon filled with poison, drivel, and misrepresentation. Date: 2 edition SeptemAverage Customer Review: You Save: $6.40 (32%) Availability: Usually ships within 24 hours. Excerpt from Crucial Conversations: Tools for Talking When Stakes Are High - Leadershop ĭescription and Reviews Read An Excerpt Reader's Index About the Author Table of Contents Customer Reviews Find Similar Items See Also: CommunicationĬrucial Conversations: Tools for Talking When Stakes Are High - Second Edition Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
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